• You buy a license for every Joomla installation and you will receive a license key
  
  
• By installing our software you comply to our policy.
  

• You get a money back guarantee in case of:
  
  
• Limitations on your webserver causing the software to malfunction.

• You give Entana B.V. the possibility to check the problem

• Your request for money back should be within 30 days after purchase.

• After 30 days there is no money back possible

• No money back for paid services like installation fees

• There are discounts for multiple site licenses

• Although we try to maintain a very high support level you cannot demand a € 1000,00 worth of support for a € 20,00 product. Of course we do our best to assist you. If you are in need of high level customer support you can buy this service through our website.

• If you like our products and our company, please tell the world through Joomla.org. If you have a problem with the software or our company tell us.

• We provide a basic support for free. This means that you put your question in by e-mail or on the forum. We do our best to answer as soon as possible. If you are in need of fast response support you can order a support contract. Look on our website for more details.

There are several ways you can get support.

Helpdesk
Please use This e-mail address is being protected from spam bots, you need JavaScript enabled to view it for all your technical questions and requests.
Use This e-mail address is being protected from spam bots, you need JavaScript enabled to view it for all your sales related questions.

Forum
You can check the forum on http://www.entanacomponents.com for tips, discussions, requests and also discuss the software with our development team.

Skype
We provide on our site Skype details to contact us. This is only in case of emergency and for customers with paid support.

Telephone
You can reach us by telephone. This is only in case of emergency and for customers with paid support.

Licenses

Entana provides two types of licenses:
- Commercial edition with full functionality and a life-time of free updates
- Demo version (full functionality) for a short period of time.

 You are not allowed to resell this version or provide it in installations for your customers or other third party’s. Each website needs it’s own license.

You can use the remote component on any Joomla installation you choose.

Reclamations and Complaints

If you are not happy with our software and or services please let us know. Try to solve the matter with the support engineer in question. If this is not possible, please send your complaint to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it and we will try to solve the issue.

Warranty and Liability

Using this software is at your own risk. We do not accept any claims concerning not working of the software, damaged systems or problems due to faulty configuration of your system.

However, we do make an effort to help you in the case of not properly working software on your system. Sometimes the provider or hosting company does not allow you to have the correct settings on their system. If this is the case it is possible for you to receive a full refund within 30 days of purchase. After this period we do not refund anymore. Switching to another provider and experiencing problems after the thirty days of warranty does not give the customer the right to a refund.

Entana B.V. does not accept claims due to problems with upgrades, the database or loss of data. We do not accept claims due to performance problems of any kind. We do commit to assist the customer in case of problems within reason.

Bugs and suggestions

Most of all it is important to us to provide a tool that has the potential to grow into a bigger component that can fulfil more tasks, like visitor identification integrated with e-fulfilment.

We also want to keep the PRO version costs as low as possible. We want to contribute to the Joomla community, but we have to pay bills as well. So, if you like this component, please register and buy this version. You will receive free updates for life!

Please do not hesitate to report possible bugs, suggestions and new ideas. These are much appreciated.

Entana B.V.
Nieuwe Mergelweg 18
6067 GT LINNE
THE NETHERLANDS